What are the shipping times on your products?
Our delivery time is one week to 10 days, but due to the COVID situation, it can be up to 1 month. It also varies depending on your country.
How do I know if my order has been successfully placed?
Once you have placed an order, you will receive a confirmation email listing all the details.
Are my credit card details secure?
All credit card transactions on the website are processed using a secure online gateway that encrypts your card details in a secure host environment. This data will be fully encrypted and used only to process the card transactions you have initiated.
How do returns work?
All items and artworks are professionally packed and sent.
If you have any question you can contact us at firstname.lastname@example.org or on our instagram account @missbibi, we are available 7 days a week in French 🇫🇷, English 🇬🇧 and Japanese 🇯🇵.
If the product is faulty on arrival, please email us a photo and we will exchange it for free.
How do I maintain my jewelry?
Care instructions :
To revive the shine of your Missbibi gold or silver jewellery, immerse your jewellery in hot water mixed with washing-up liquid and leave to soak overnight. In the morning, simply rinse your jewellery with clear water and wipe it with a soft cloth.